Our service standard is to respond to electronic communications within 3 working school days. A working school day is considered to be the time during which a pupil should be in school: 8.25am – 3.40pm on a term day. This does not include INSET days or any time that the school is closed, including weekends or holidays. If a message is received after 3.40pm on a school day it is deemed to have been received on the next working school day and, in certain circumstances, when a full response will not be possible inside 3 days, the school will acknowledge the message and indicate when a fuller response is likely. Thank you.