The DfE does not expect schools to handle new or existing complaints while they are closed. We will, however, still engage with parents and pupils where we can. Parents and carers are strongly advised to direct-message the Headteacher (Mr Rhodes) on ClassDojo to try and resolve any issues which arise.
Formal complaints will be considered once the Government confirms schools can safely reopen.
Contact your local council or call the police on 101 if you think a child is at risk.
Complainants can contact DfE for more information about school complaints.
Make a Complaint
We take pride in making ourselves available at times which suit you and with staff (their managers or Senior Leaders) nearly always available for a quick chat, most concerns are dealt with quickly and efficiently. If, however, you feel you need to make a formal complaint, having discussed the issue with the relevant staff member, it should be made in writing to the Headteacher who will then investigate and respond. The school's formal complaint form may be used and can be downloaded from this page.
If you remain dissatisfied, complainants can appeal to the Governing Body, via a nominated Governor. The case will then be reviewed by a Governors’ Panel and a final response given within thirty days. A full copy of our Complaints Policy & Procedure, based on the RBWM’s recommended procedure, is available below. It also includes information on our approach towards serial, persistent and unreasonable complainants, based on best practice published by the Department for Education. A hard copy of the policy is available from the School Office upon request.
Ofsted Parent View
Ofsted Parent View gives you an opportunity to comment on 12 aspects of the school, including the quality of teaching and learning, pupil behaviour and attitudes to bullying. While this is a useful tool to gather information about what our parents think, contributions are anonymous so we are unable to deal with any concerns that are specific to your child. If you do have a concern it is best to contact us directly so we can respond quickly to help you and your child.