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All Saints Church of England Junior School

Loving All Our Neighbours

Complaints Procedure

Make a Complaint

We take pride in making ourselves available at times which suit you and with staff (their managers or Senior Leaders) nearly always available for a quick chat, most concerns are dealt with quickly and efficiently.  If, however, you feel you need to make a formal complaint, having discussed the issue with the relevant staff member, it should be made in writing to the Headteacher who will then investigate and respond. The school's formal complaint form may be used and can be downloaded from this page.


If you remain dissatisfied, complainants can appeal to the Governing Body, via a nominated Governor.  The case will then be reviewed by a Governors’ Panel and a final response given within thirty days.  A full copy of our Complaints Policy & Procedure, based on the RBWM’s recommended procedure, is available below.  It also includes information on our approach towards serial, persistent and unreasonable complainants, based on best practice published by the Department for Education.  A hard copy of the policy is available from the School Office upon request.

Complaints Policy & Procedure

Formal Complaint Form (Complaints Policy & Procedures, Appendix 2)

Further information about raising comments and concerns be found on the Your Views page in the Parents section:

Ofsted Parent View

Ofsted Parent View gives you an opportunity to comment on 12 aspects of the school, including the quality of teaching and learning, pupil behaviour and attitudes to bullying.  While this is a useful tool to gather information about what our parents think, contributions are anonymous so we are unable to deal with any concerns that are specific to your child.  If you do have a concern it is best to contact us directly so we can respond quickly to help you and your child.

LOVING ALL OUR NEIGHBOURS - John 15: 12 'This is My commandment, that you love one another as I have loved you.'