Your ideas, concerns and questions are important to us and we welcome regular dialogue with parents and carers to help us improve. There are several ways to let us know what you think.
Speak with the Class Teacher
We hold formal Parents’ evening twice a year – once in the autumn term and another at the end of the spring term. At these meetings you will be able to talk about your child’s progress both academically and socially.
We strongly believe however, that more frequent, informal meetings are far more beneficial. If you have any queries or concerns please speak to your child’s teacher – no need to worry that the concern is not important, very often simple misunderstandings can be sorted quickly and easily if dealt with early on. Teachers try to make themselves available around school hours (apart from Monday which is our staff meeting evening) and will be happy to speak to you. If you feel you need more time, you will be able to arrange a convenient time to meet together by booking an appointment through the School Office. During the Spring Term, a written report is produced and sent home with a final end of year summary in July. The written report details targets your child should work on throughout the rest of the academic year and is discussed at the Parents' evening in the Spring. The final summary should contain no surprises and, again, there is an opportunity to talk to your child’s teacher before the end of the Summer term about it.
Speak to the Headteacher
Mr Rhodes is also able to talk to parents about any queries or concerns you may have. All feedback is treated sensitively and appropriately – feedback is one of the ways we can continue to improve the school.
Look out for communications
Your questions and concerns are often answered in our communications. Our weekly newsletter - published every Friday - contains information about term dates, upcoming events and improvements to the school. Letters are also sent home containing information about important events.
Alongside the App which partners this website, we use ParentMail to send emails and to text so you can receive much of the school's information electronically. Paper copies of letters and information are still produced for those parents who do not yet have access to ParentMail.
If you are not yet receiving ParentMail please contact the School Office to find out how to register.Those of you who are registered on ParentMail are also able to download the free ParentMail app to your phone. Using the app means you can access ParentMail even if you have no network connection and you will receive in-app notifications whenever we send you a message. Please take a moment to download the app if you haven’t done so already.
Put your views in writing
We regularly ask parents views about aspects of school life, and teaching and learning. Look out for questionnaires you can respond to, in order to help us improve All Saints. If you feel strongly about something, there is no need to wait for a questionnaire, simply put your ideas or concerns down on paper, send us an e-mail, use the contact form below or, alternatively, pop into school to see a member of staff.
Along with the reason why you're getting in touch, please let us know the best way of getting back to you and a convenient time to be contacted. We will make every effort to meet your needs.
Make a Complaint
We take pride in making ourselves available at times which suit you and with staff nearly always available for a quick chat, most concerns are dealt with quickly and efficiently. If however, you feel you need to make a formal complaint, it should be made in writing to the Headteacher, who will then investigate and give a response within ten days.
If you remain dissatisfied, they can appeal to the Chair of Governors. The case will then be reviewed by a Governors’ Panel and a final response given within twenty days. A full copy of our Complaints Procedure, based on the Local Authority’s recommended procedure is available in the office.
The School's full complaints procedures are detailed in this policy:
Ofsted Parent View
Ofsted Parent View gives you an opportunity to comment on 12 aspects of the school, including the quality of teaching and learning, pupil behaviour and attitudes to bullying. While this is a useful tool to gather information about what our parents think, contributions are anonymous so we are unable to deal with any concerns that are specific to your child. If you do have a concern it is best to contact us directly so we can respond quickly to help you and your child.